Shipping costs are calculated at checkout according to geographic location and package weight.
We aim to ship all products within three working days of receiving an order. Within the UK we use a first-class track and signed for service. You can expect an average delivery time of 3-7 working days within the UK.
For overseas deliveries, we also use a tracked and signed for service, and we will send you confirmation along with tracking details as soon as your item(s) are dispatched. The average deliveries times to the USA is 10 – 14 days.
Please note that non-EU customers will be responsible for any import duties and local taxes incurred over and above postage costs.
All deliveries require a signature on receipt. We are unable to redirect orders once they have been dispatched
Returns and exchanges
If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund, please ensure that the goods are returned within 14 days of receipt:
- 1. In the saleable condition in which you received them
- 2. In their original packaging
- 3. With the invoice as proof of purchase
- 4. Using a tracked and signed for or recorded delivery service that enables tracking of your parcel.
Shipping costs are non-refundable.
Once your return has been received and inspected, we will send you an email to confirm the status of your refund. Once approved, refunds will be automatically applied to your credit card / original method of payment, within 15 days.
Please return your items to:
8 Winchester Place
London N6 5HJ
You must notify us of your return by email to firstname.lastname@example.org.